Welcome to Australia! Get 5% off your first box – use code GDAY5 at checkout
Do you have questions? We have answers!
If you can't find what you're lookng for in the answers below please get in contact with us directly.
Frequently Asked Questions
How can we help?
General Questions
Each box includes essential tools for settling in:
✔️ An Australian SIM card
✔️ A universal power adapter
✔️ A printed Welcome Guide full of local tips
✔️ Aussie treats like Tim Tams & Milo
✔️ A reusable tote with our iconic kangaroo mascot
… and more helpful surprises!
Our Welcome Box is perfect for:
-
International students
-
New migrants
-
Travelers and backpackers
-
Anyone moving to Australia for the first time
The box is AUD $59.95 plus shipping. You'll see exact shipping costs at checkout.
Each box is pre-curated based on real needs of newcomers. While customization isn’t available right now, we’ve carefully selected high-quality, helpful, and welcoming items.
Currently, it’s a one-time purchase - no subscriptions or hidden fees. However, we're working on future subscription options for ongoing essentials and gifts.
Yes! Just enter their name and address at checkout. You can also include a custom gift note to make it extra special.
Shipping Questions
Yes, we ship globally. Whether you’re moving to Australia or sending a gift to someone who is, we’ll make sure it arrives safely.
-
🇦🇺 Within Australia: 3–7 business days
-
🌍 International: 7–21 business days
We process orders within 1–2 business days after purchase.
Shipping is calculated at checkout based on your location. We aim to keep rates affordable no matter where you are in the world.
Yes, tracking information will be emailed to you once your box has shipped.
Issues, Support & Refunds
Reach out to us at support@australianwelcomebox.com with your order number. We'll make it right, fast.
Due to the nature of our curated products, we don’t offer returns. But if something went wrong, please contact us and we’ll work to resolve it quickly.
Contact us immediately at support@australianwelcomebox.com. If your order hasn’t shipped yet, we’ll be happy to help update your details.
Limited Time: 5% Off
Take advantage of our launch offer - 5% off your first Welcome Box.
